---
title: How to cancel a payment
source_url: https://moov.money/help/sending-money/how-to-cancel-a-payment/
last_updated: 2026-07-14
---

# How to cancel a payment

You can cancel a payment **any time before the recipient claims it**. Once a payment is cancelled, the recipient can no longer use the link, and the money isn't sent. Your financial institution will return any funds to you.

## When you can cancel

- **Before the recipient claims the payment** — cancelling is available while the payment is still waiting to be accepted or claimed.
- **After the recipient has received the money** — cancelling is no longer possible. A completed payment can't be reversed or refunded through Moov Money.

## How to cancel

1. Open the app or service you used to send the payment.
1. Find the payment you want to cancel.
1. Select the option to **cancel** the payment.

Once cancelled, the recipient will see a "Payment cancelled" message if they open the link.

## If you can't cancel

If the payment has already been claimed, it can't be cancelled or refunded. If you sent money to the wrong person or believe you were scammed, see:

[What to do if you think you've been scammed](/help/security-privacy/what-to-do-if-you-think-you-ve-been-scammed/)

[How to contact Moov](/help/get-help/how-to-contact-moov/)

## Good to know

- Cancelling a payment does not charge a fee.
- If a payment isn't claimed within **10 days**, it expires on its own. See [What happens if my payment isn't claimed](/help/sending-money/what-happens-if-my-payment-isn-t-claimed/)