Things Moov will never ask you to do

Impersonating a company is the most reported form of fraud. Of all the businesses scammers impersonate, posing as a fake bank nets the most money. A message claiming to be from Moov is easy to fake and costs nothing to send, so the most useful defense is knowing what we would never do or say.

Moov or your bank will never do the following:

  • We will never ask you to share a one-time code we text you. Not support, not fraud review, not for any reason.

  • We will never send you a request for payment. We don’t ask you for money.

  • We will never ask you to send money back to "release," "unlock," or "verify" a payment.

  • We will never ask you to move your money to a "safe," "holding," or "verification" account. There is no such thing.

  • We will never ask for your full card number, PIN, or online banking password by phone, text, or email.

  • We will never call you out of the blue about suspicious activity and keep you on the line while you act.

  • We will never ask you to install software or grant remote access to your device.

  • We will never pressure you with a deadline. Nothing about your money requires action within a short, specific timeframe, such as ten minutes.

  • We will never ask you to keep something secret from your family or your bank.

What we actually do

  • We text a one-time code when you need to verify your phone number. Because Moov is a verified sender, on most phones the code is accompanied by our name and logo. Sometimes that isn't supported and the same code arrives as a regular text message.

  • We show payment and request details in the app or on a page at moov.money - not in an email attachment.

  • We answer questions through the help center, on a channel you started.

How to check a message is really from us

Don't check inside the message. A phone number, a reply address, a link, and a support line printed in a text are all written by whoever sent it.

Instead, leave and come back by your own route: open your banking app, or start from How to contact Moov. If the message was real, the same information will be waiting for you there.

If someone impersonates Moov

  1. Stop. Don't share a code, don't send money, don't click.

  2. Don't reply, even to tell them you know. A reply confirms the number is live.

  3. Block them, so they can't reach you again. See How to block or unblock someone

  4. Report it, so we can act on the account. See How to report a scam or fraud

If you already shared something, don't wait. See What to do if you think you've been scammed

Good to know

Real Moov Money links always start with https://moov.money/. See How to tell a real Moov Money link.