Things Moov will never ask you to do

Impersonating a company is the most reported form of fraud there is, and of all the businesses scammers pose as, fake banks take the most money. A message claiming to be from Moov is easy to fake and costs nothing to send, so the useful defense is knowing what we'd never say.

Moov or your bank will never:

  • Ask you for the one-time code we text you. Not support, not fraud review, not for any reason.

  • Send you a request for payment. We never ask you for money.

  • Ask you to send money back to "release," "unlock," or "verify" a payment.

  • Ask you to move your money to a "safe," "holding," or "verification" account. There is no such thing.

  • Ask for your full card number, PIN, or online banking password by phone, text, or email.

  • Call you out of the blue about suspicious activity and keep you on the line while you act.

  • Ask you to install software or grant remote access to your device.

  • Pressure you with a deadline. Nothing about your money requires action in the next ten minutes.

  • Ask you to keep something secret from your family or your bank.

What we actually do

  • We text a one-time code when you need to verify your phone number. On most phones it arrives showing our name and logo, because we're a verified sender; where that isn't supported, the same code comes as a regular text.

  • We show payment and request details in the app or on a page at moov.money, not in an email attachment.

  • We answer questions through the help center, on a channel you started.

How to check a message is really from us

Don't check inside the message. A phone number, a reply address, a link, and a support line printed in a text are all written by whoever sent it.

Instead, leave and come back by your own route: open your banking app, or start from How to contact Moov. If the message was real, the same information will be waiting for you there.

If someone does any of these

  1. Stop. Don't share a code, don't send money, don't click.

  2. Don't reply, even to tell them you know. A reply confirms the number is live.

  3. Block them, so they can't reach you again. See How to block or unblock someone

  4. Report it, so we can act on the account. See How to report a scam or fraud

If you already shared something, don't wait. See What to do if you think you've been scammed

Good to know

Real Moov Money links always start with https://moov.money/. See How to tell a real Moov Money link.

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