Understanding request statuses

Request statuses

• Waiting to be paid. The request has been created and the link is ready. The other person hasn't opened it yet. You can still cancel it.

• Opened. The other person opened the request and verified their phone number, but hasn't paid yet.

• Declined. The other person chose not to pay. No money moved. If you think that was a mistake, talk to them directly and send a new request.

• Cancelled. You cancelled the request before it was paid. The link no longer works.

• Expired. The request wasn't paid within 10 days, so it closed on its own. No money moved.

• Payment on the way. The other person paid and the money is on its way to the account you chose.

• Completed. The money has reached your account. When it becomes available can depend on your bank.

• Couldn't be created. The request was stopped before it reached the other person. This happens when something about the request looks unsafe, or when the person you asked doesn't accept requests from you.

Good to know

• You can cancel a request while it's waiting or after it's been opened, but not once it's been paid. See How to cancel a request

• A paid request can't be reversed. Only pay and request money from people you know.