---
title: My transfer didn't go through
source_url: https://moov.money/help/receiving-money/my-transfer-didn-t-go-through/
last_updated: 2026-09-07
---

# My transfer didn't go through

Sometimes a transfer to a card can't be completed. If you see a message that the transfer didn't go through, don't worry, you can try again.

## What to do

1. **Try a different card.** The most common fix is to use another US-issued Visa or Mastercard debit card, or Apple Pay or Google Pay.
1. Make sure the card is a debit card or reloadable prepaid card (credit cards and non-US cards can't receive money).
1. Complete the steps again to receive the money.

## Why this can happen

- The card entered was a credit card, a non-US card, or a card that can't receive funds.
- Your bank or card issuer declined the transfer.
- There was a temporary issue completing the transfer.

## Good to know

- A failed transfer doesn't mean the money is lost. The payment is still available for you to claim as long as the link hasn't expired.
- If you keep having trouble, check with your bank to confirm your debit card can receive transfers.