# Help center

Answers to common questions about sending and receiving money with Moov Money.

Source: https://moov.money/help/

## About Moov Money

What Moov is and how it works. Start here if it just showed up in your banking app.

- [What is Moov Money?](https://moov.money/help/about-moov-money/what-is-moov-money/index.md)
- [Is Moov Money safe?](https://moov.money/help/about-moov-money/is-moov-money-safe/index.md)
- [How Moov Money works](https://moov.money/help/about-moov-money/how-moov-money-works/index.md)
- [Does Moov Money charge fees?](https://moov.money/help/about-moov-money/does-moov-money-charge-fees/index.md)

## Sending money

Sending money from your banking app: how to do it, what each payment status means, and what happens when nobody claims it.

- [What happens if my payment isn't claimed](https://moov.money/help/sending-money/what-happens-if-my-payment-isn-t-claimed/index.md)
- [Understanding payment statuses](https://moov.money/help/sending-money/understanding-payment-statuses/index.md)
- [How to send money](https://moov.money/help/sending-money/how-to-send-money/index.md)
- [How to cancel a payment](https://moov.money/help/sending-money/how-to-cancel-a-payment/index.md)

## Requesting money

Asking to be paid back, and being asked: how requests work, what the statuses mean, and how to pay, decline, or cancel one.

- [Paying or declining a request](https://moov.money/help/requesting-money/paying-or-declining-a-request/index.md)
- [Understanding request statuses](https://moov.money/help/requesting-money/understanding-request-statuses/index.md)
- [How to cancel a request](https://moov.money/help/requesting-money/how-to-cancel-a-request/index.md)
- [How to request money](https://moov.money/help/requesting-money/how-to-request-money/index.md)

## Receiving money

Someone sent you money. How to claim it, where it can land, how long it takes, and what to do when something gets in the way.

- [Why do I need to verify my phone number?](https://moov.money/help/receiving-money/why-do-i-need-to-verify-my-phone-number/index.md)
- [Which cards and wallets can I use to get paid](https://moov.money/help/receiving-money/which-cards-and-wallets-can-i-use-to-get-paid/index.md)
- [My transfer didn't go through](https://moov.money/help/receiving-money/my-transfer-didn-t-go-through/index.md)
- [My claim link expired](https://moov.money/help/receiving-money/my-claim-link-expired/index.md)
- [How to claim a payment](https://moov.money/help/receiving-money/how-to-claim-a-payment/index.md)
- [How long does it take to receive money?](https://moov.money/help/receiving-money/how-long-does-it-take-to-receive-money/index.md)
- [Do I need an account to receive money?](https://moov.money/help/receiving-money/do-i-need-an-account-to-receive-money/index.md)

## Staying safe

How Moov Money pushes back on scams, how to spot one yourself, and what to do the moment something feels off.

- [Payment request scams](https://moov.money/help/security-privacy/payment-request-scams/index.md)
- [What to do if you think you've been scammed](https://moov.money/help/security-privacy/what-to-do-if-you-think-you-ve-been-scammed/index.md)
- [Keeping your account secure](https://moov.money/help/security-privacy/keeping-your-account-secure/index.md)
- [Things Moov will never ask you to do](https://moov.money/help/security-privacy/things-moov-will-never-ask-you-to-do/index.md)
- [How to spot and avoid scams](https://moov.money/help/security-privacy/how-to-spot-and-avoid-scams/index.md)
- [How to tell a real Moov Money link](https://moov.money/help/security-privacy/how-to-tell-a-real-moov-money-link/index.md)
- [Common scams to watch out for](https://moov.money/help/security-privacy/common-scams-to-watch-out-for/index.md)

## Account & privacy

Your account, on your terms: passkeys, phone verification, contact syncing, blocking, and what information Moov Money collects.

- [How contact syncing works](https://moov.money/help/account-privacy/contacts/how-contact-syncing-works/index.md)
- [Favoriting the people you pay most](https://moov.money/help/account-privacy/contacts/favoriting-the-people-you-pay-most/index.md)
- [How to block or unblock someone](https://moov.money/help/account-privacy/contacts/how-to-block-or-unblock-someone/index.md)
- [Privacy & security settings](https://moov.money/help/account-privacy/privacy-security-settings/index.md)
- [What information Moov Money collects](https://moov.money/help/account-privacy/what-information-moov-money-collects/index.md)
- [Setting up and using a passkey](https://moov.money/help/account-privacy/setting-up-and-using-a-passkey/index.md)
- [Phone verification and one-time codes](https://moov.money/help/account-privacy/phone-verification-and-one-time-codes/index.md)

## Get help

When you need a person: how to reach Moov, and the fastest way to report a scam or fraud.

- [How to report a scam or fraud](https://moov.money/help/get-help/how-to-report-a-scam-or-fraud/index.md)
- [How to contact Moov](https://moov.money/help/get-help/how-to-contact-moov/index.md)