How to contact Moov
If you have a question or need help with a payment, we're here for you.
Get help
Help center: Browse these articles at moov.money/help for answers to common questions.
Talk with us: Reach out after signing in at moov.money or through your financial institution's app.
When you contact us, it helps to include:
A short description of what happened.
The approximate date and amount of the payment.
Whether you were the sender or the recipient.
Please don't share your full card number, PIN, online banking password, or any one-time verification code. We will never ask you for these.
Common things you can do yourself
Cancel a payment that hasn't been claimed yet
Fix a failed transfer by trying a different debit card
Resend an expired payment
Reporting a scam or fraud
If you think you've been targeted by a scam or fraud, see How to report a scam or fraud.
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